All payments processed through PayEc are final and irreversible once submitted. Transactions including mobile/DTH recharges, bill payments, wallet topups, or any digital service are executed instantly via third-party systems. Therefore, cancellation of successful transactions is NOT permitted. Refunds will only be processed under the following valid conditions: 1. Transaction amount is deducted but service is not delivered. 2. Duplicate payment due to technical/server issues. 3. Payment failed but amount debited from user bank/wallet. Refunds will be credited to the original payment source within 3-7 working days after review. User must provide transaction ID and verified payment proof for refund requests. Refund is NOT applicable where: • Wrong details entered by user (mobile/consumer number/operator mistakes) • Recharge/bill service successfully delivered • Delays or failure caused by network/bank/server issues beyond PayEc control Submitting false disputes or fraudulent chargebacks may result in account suspension and legal action.
